We're here for you.
See how we're keeping you safe. Learn more about the COVID-19 vaccine.

Info for Patients and Visitors

Questions about your bill? Insurance? Parking? Visiting hours? Find answers to those questions and more.

Patients and Visitors banner

Visitor Guidelines

Loved ones’ involvement in patient care leads to better outcomes. We are, however, obligated to also protect patients, visitors and our staff to exposure to infectious diseases, including influenza and COVID-19. To promote social distancing, we do encourage you to utilize Facetime, Zoom or Skype to virtually visit with our patients. To promote social distancing, we have implemented the following visitation guidelines.

All visitors will be required to wear a mask. Please bring one or one will be supplied to you.

Waiting rooms have been modified throughout the health system to accommodate social distancing standards and provide ample hand sanitizing stations throughout our hospitals and clinics. Visitors are asked to use these frequently — including before entering and leaving patient rooms, exam rooms and the facilities themselves — to stop the spread of infectious diseases like influenza and COVID-19.

No visitors under 16 allowed.

Our visitor guidelines, as of May 19

COVID-19 continues to impact our communities. The following visitor policies apply to all visitors and will help us stop the spread of the virus:

  • Visitation depends on the patient’s condition. Please understand that visitation will be restricted as needed so we can care for your loved one.
  • You may visit one patient per hospital visit.
  • Visitors must remain in the patient’s room as much as possible and limit excursions out of the room for necessities.
  • You must wear a mask and maintain social distancing in all hospital common areas. If you do not have your mask, we’ll provide you one.
  • Use hand sanitizer or wash whenever you enter or leave a patient’s room.
  • Temperature checks and screening are required to enter the hospital. Make sure you stop by a screening station to have a temperature check and complete a quick COVID-19 exposure assessment. Visitors must not have a fever, respiratory infection or any other suspected or confirmed symptoms of COVID-19.
  • Patients are encouraged to use technologies like Facetime, Facebook Messenger and video call applications to stay in touch with loved ones.
  • For the safety of our patients, visitors and staff, visits to COVID-19 patients are restricted. Exceptions related to compassionate care and special circumstances will be considered; please communicate with the nursing team or supervisor.

Emergency Department

Each patient may have a two visitors for the duration of their emergency visit. All emergency department visitors must abide by the above policies.

General Inpatient/Acute Care Units

Each patient in patient/acute care units may have two adult visitors at a time. Exceptions will be discussed for compassionate and special cause reasons. When leaving, visitors should check with the screening station.

Labor and Delivery/Maternity

Patients may have two visitors for the duration of their labor and delivery. After giving birth, patients may have two adult visitors at a time.

NICU

Visitation will be managed by the NICU staff to provide appropriate support and safe visitation for families.

Pediatrics

Pediatric patients may have a two adult visitors at a time.

Surgical Services

Surgical patients may have two support persons in the facility during their procedure.

Laboratory and Diagnostic Imaging

Laboratory and diagnostic imaging patients may have two support persons with them during their test or procedure.

Blogs

How to Recognize and Avoid Parenting Burnout
How to Recognize and Avoid Parenting Burnout

As a parent, you face many challenges. However, if you feel like nothing is going right in your life and it seems an uphill battle every day, you may be experiencing parenting burnout.

Dietitians and Nutritionists: What’s the Difference?
Dietitians and Nutritionists: What’s the Difference?

Do you know the difference between a dietitian and a nutritionist? Jessica D. Mack, MS, RD, LD explains how they are different.

keyboard_arrow_up