Tanner MyChart FAQs

Tanner MyChart is a secure online tool that brings your care into one place. You can schedule appointments, view results, message your care team, track medications and review visit information from any device anytime.

Learn more: https://www.tanner.org/Blog/what-is-tanner-mychart

You can sign up online in a few minutes using your activation code from your provider or by verifying your identity through secure prompts. Once you activate your account you have 24/7 access to your health information.

Learn more: https://www.tanner.org/Blog/how-to-create-a-tanner-mychart-account

All you need is a computer or mobile device with internet access. You can use a browser like Chrome, Edge or Safari, or download the free MyChart mobile app.

Use the Forgot Username or Forgot Password link on the login screen and follow the prompts to reset your login. If you need additional help, contact your healthcare organization's MyChart support team.

MyChart protects your information with secure activation codes, personal usernames and passwords. You can also use face ID or fingerprint login and enable two step verification for added security.

Your information stays with your healthcare organization and comes directly from your electronic medical record. Epic, the software vendor, does not store your data and cannot make changes to your record.

Secure messaging lets you reach your care team without calling the office. It's a convenient way to get answers about medications, symptoms or follow up instructions between appointments.

Learn more: https://www.tanner.org/Blog/messaging-your-provider-in-tanner-mychart

Most messages receive a response within 1 to 3 business days. If you have an urgent health concern, call your medical center or dial 911.

MyChart reminds you when refills are due and allows you to request them instantly online so you don't run out of medication.

Learn more: https://www.tanner.org/Blog/refill-your-meds-on-time-with-tanner-mychart

Many scans, including diagnostic imaging, can be scheduled directly in MyChart. You can compare locations and appointment times and choose what works best for you.

Learn more: https://www.tanner.org/Blog/booking-your-scans-with-tanner-mychart

MyChart reflects the information stored in your medical record. If something looks incorrect, speak with your provider or contact the medical records department for updates.

Yes. With permission, you can receive proxy access to view and manage the care of children or other loved ones. This can help with appointments, medications and follow up care.

Learn more: https://www.tanner.org/Blog/take-care-of-the-ones-you-love-with-tanner-mychart

Families can connect accounts so several dependents' care can be managed from a single login.

Learn more: https://www.tanner.org/Blog/connect-your-familys-accounts-in-tanner-mychart

Yes. Many organizations support a feature called Happy Together, which allows you to link accounts so your information appears in one view.

MyChart is only a window into your legal medical record. Medical records must be stored by healthcare organizations and cannot be deleted. You may deactivate your MyChart account if you no longer wish to use it.

Only organizations that use Epic software are listed in MyChart. If yours does not appear, they may offer a different patient portal. Contact your provider directly to learn how to access your medical record.