Info for Patients and Visitors

Questions about your bill? Insurance? Parking? Visiting hours? Find answers to those questions and more.

Patients and Visitors banner

Patient Advocacy and Compliance

Your voice. Your rights. Your care.

Our patient experience representatives — also known as patient advocates — play a vital role in ensuring every patient and caregiver feels supported, respected and well-informed throughout their healthcare journeys.

They serve as non-clinical liaisons between patients, their families and the care team. Their mission is to protect patient rights, facilitate clear communication and ensure a positive, respectful experience.

What we do:

  • Support and education: We empower patients and caregivers with the knowledge they need to make informed decisions about their care.
  • Mediation and resolution: We address concerns promptly and work to find fair, compassionate solutions.
  • Advocacy for patient rights: We ensure patients' rights are respected, including privacy, confidentiality and the right to make informed decisions.
  • Promoting a culture of safety: We help identify safety concerns, support safe practices and advocate for patients' physical and emotional well-being.
  • Feedback and improvement: We gather patient and family feedback to improve care and service quality.

Need to speak to a patient advocate? Our patient advocates visit inpatient units daily to offer support. If you'd like to speak with a patient advocate, please call 770-812-8676.

Standards and compliance

Our patient advocates help ensure compliance with key healthcare standards, including those set by The Joint Commission and Centers for Medicare and Medicaid Services (CMS).

These standards focus on patient rights, safety and complaint resolution, ensuring high-quality care and support.

If you suspect a compliance or ethical violation, we encourage you to speak up.

Report your concerns to:

Tanner Compliance Office: 770-812-8257
Anonymous Compliance Hotline: 1-800-648-1507
Contact: Tanner Health's Privacy Officer

Blogs

Common Orthopedic Conditions You Should Know
Common Orthopedic Conditions You Should Know

Your bones, joints, muscles and tendons work together to keep you moving, but when something goes wrong, even the simplest tasks can become difficult. Whether caused by aging, injury or overuse, orthopedic conditions can lead to pain, stiffness and limited mobility, affecting your daily life. Understanding some of the most common orthopedic issues can help you recognize early warning signs and seek treatment before the condition worsens. Here are seven orthopedic conditions you should know about — and what you can do about them.

Overcoming Social Anxiety
Overcoming Social Anxiety

Social anxiety affects millions of people, making everyday situations like starting a conversation or attending a meeting feel overwhelming. But there’s hope. This blog explores mindfulness techniques to help calm your social anxiety and regain confidence. Learn how grounding exercises, present-moment awareness, and gradual exposure to social situations can make a difference. If you need extra support, Willowbrooke at Tanner offers professional counseling to guide you. Start your journey to less anxiety and a more fulfilling social life today!

Subscribe

Sign up for our free customized e-newsletter

Subscribe
keyboard_arrow_up