Learn About Us

Our history and extraordinary story. Your care, redefined.

Provider Star Ratings

Our star ratings represent an average score from the care provider section of our patient satisfaction survey. These ratings and verified patient comments help you choose a provider who is right for you.

Who receives a survey?

Patient satisfaction surveys are distributed to a random sampling of patients through email, mail and text message. Candid feedback helps us better serve patients.

For program integrity, patient satisfaction surveys are administered by a third-party provider.

Why don’t all providers have a star rating?

The star rating score is only available for Tanner Medical Group providers. Affiliated providers and hospital providers use a different survey and do not have star rating data available to publish. The lack of a star rating should not be construed as a negative reflection on their performance.

We also recognize that more feedback leads to better data. Providers must have at least 30 completed surveys before we publish their star rating and comments.

How is the star rating calculated?

Star Rating Image

The star rating is an average score of all the questions in the care provider section of our patient satisfaction survey. This section includes questions on topics like:

  • Concern the care provider showed for your questions or worries
  • Explanations the care provider gave you about your problem or condition
  • Care provider’s efforts to include you in decisions about your care
  • Care provider’s discussion of any proposed treatments and the risks, options, benefits, etc.
  • Likelihood of recommending this care provider to someone else

To protect patients’ privacy, surveys that contain personal health information (PHI) are not published.

Events

Diabetes Support Group
Diabetes Support Group

Monday, October 7, 2024

Carb Counting - Webinar
Carb Counting - Webinar

Tuesday, October 8, 2024

Blogs

A Practical Guide for Managing Allergic Reactions
A Practical Guide for Managing Allergic Reactions

Allergic reactions can range from a minor annoyance to life-threatening emergencies. Understanding how to manage them effectively can make all the difference. This guide equips you with the knowledge you need to confidently handle any allergic reaction.

How to Choose a Hospice Provider
How to Choose a Hospice Provider

Choosing a hospice provider can be a difficult and emotional decision for families and patients. It is a decision that can greatly affect the quality of care the patient receives during their final days. With so many hospice providers available, it is important to know how to choose the right one for your loved one.

Subscribe

Sign up for our free customized e-newsletter

Subscribe
keyboard_arrow_up