Higgins General Hospital — a vital part of Tanner Health — has once again been recognized for its outstanding commitment to patient care by earning the 2024 Human Experience (HX) Pinnacle of Excellence Award® for demonstrating leadership in patient
experience. Presented annually by Press Ganey, this significant achievement places Higgins General Hospital among the top 5% of healthcare providers in the nation for consistently delivering exceptional patient experiences over at least three consecutive years.
“At Higgins General Hospital, our priority is always the people we serve,” said Jerry Morris, administrator for Higgins General Hospital. “This award is a testament to the dedication, compassion and expertise of our team. Every day, they go above and beyond to ensure patients feel heard, respected and supported throughout their care.”
Each year, Press Ganey honors standout organizations for putting the human experience at the heart of health care with this award, setting the standard in patient experience, employee experience, member experience, safety and quality — the essential building blocks of remarkable care. A national leader in healthcare experience solutions, Press Ganey bases this recognition on real patient feedback, making it a true measure of impactful care.
“We extend our congratulations to Higgins General Hospital, which on a daily basis reinforces our belief in the transformative power of patient-centered care, positive employee experiences and effective clinical outcomes," said Patrick T. Ryan, CEO and chairman at Press Ganey. "We look forward to working together in the future to help them continue to provide exceptional healthcare experiences.”’
This recognition extends a nearly decade-long streak of excellence for Higgins General Hospital, with consistent honors from Press Ganey — which also includes the HX Guardian of Excellence Award — since 2015, underscoring the hospital’s commitment to enhancing communication, streamlining care coordination and fostering a patient-first culture. These efforts align with its mission to deliver safe, high-quality and compassionate care to the residents of Haralson County, surrounding communities and beyond.
In 2024, funding through the Georgia Rural Hospital Tax Credit program made it possible to improve the patient experience through the following key upgrades:
- Emergency department safety enhancements
- Surgical diagnostic upgrades
- Cardiopulmonary and patient monitoring enhancements
- Technology and infrastructure improvements
- Overall patient experience improvements
These enhancements underscore the hospital’s ongoing mission to elevate care and ensure a safe, supportive and healing environment for every patient.
“We’re constantly looking for ways to grow and better serve our community,” said Morris. “This award reaffirms what we’ve been working toward and inspires us to strive for even greater excellence in 2025.”
To learn more about services offered at Higgins General Hospital or the work that earned this national recognition, visit www.tanner.org/Higgins.
About Higgins General Hospital
Higgins General Hospital, a 25-bed critical access hospital, serves as a beacon of high-quality health care across Haralson County. It boasts the designation as one of the few primary stroke-care centers among critical-access hospitals in Georgia, signifying a steadfast commitment to the health and wellbeing of its patients. Recent expansions have also introduced new surgical services and enhanced diagnostic imaging capabilities, ensuring state-of-the-art care is accessible to all.
About Press Ganey
Press Ganey partners with healthcare providers and health plans to improve the experiences of their patients, consumers and workforce by marrying data with unparalleled technology, analytics and expertise. Our Human Experience (HX) platform unites and enlivens disparate data, enabling clients to gather, analyze, visualize and act on key insights to retain talent, improve access to care and ensure the care journey is safe, equitable, and patient-centered. We are the trusted partner to 41,000+ healthcare provider organizations globally and 85% of health plans in the United States. Press Ganey is a PG Forsta company.