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Tanner Hospital Earns Awards in Patient Experience From Press Ganey


Providing patients with an exceptional level of care is a priority for hospitals; at Tanner Health System, it’s become the standard.

Higgins General Hospital in Bremen has once again been recognized for providing exceptional patient experience by Press Ganey, one of the nation’s leading experts on patient experience in health care.

For the fifth consecutive year, Higgins General Hospital, a 25-bed critical access hospital, has earned the Press Ganey Guardian of Excellence Award, an award which recognizes top-performing healthcare organizations that have scored in the top 95th percentile for providing an outstanding patient experience.

Higgins General Hospital has also earned the 2018 Pinnacle of Excellence Award for maintaining consistently high levels of excellence in patient experience for three consecutive years. This award recognizes the top three performers in the patient experience category based on the three previous years of patient experience data.

“We are committed to serving our patients, and we strive to extend that dedication to service throughout every aspect of our operations,” said Jerry Morris, administrator for Higgins General Hospital and Tanner Medical Center/East Alabama. “These awards are a testament to the quality of care we provide here at Higgins General Hospital and the job well done by our team members, who continually demonstrate their commitment to delivering an outstanding patient experience to each of our patients every day.”

These awards were presented after a rigorous performance review of the hospital, based on a range of patient experience data and performance indicators including patient satisfaction scores from the most recent patient surveys.

Press Ganey is an independent firm that provides performance analytics and strategic advisory solutions to more than 22,000 healthcare organizations, and the organization partners with hospitals and healthcare facilities to measure and provide insights to improving the quality of patient care.

Higgins General Hospital is part of Tanner Health System, which also operates Tanner Medical Center/Carrollton, Tanner Medical Center/Villa Rica, Tanner Medical Center/East Alabama, the inpatient behavioral health facility Willowbrooke at Tanner in Villa Rica and Tanner Medical Group, one of metro Atlanta’s largest multi-specialty physician groups.

More information about Tanner Health System and its commitment to quality care and patient satisfaction is available at Tanner.org.

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