Tanner Medical Center is committed to providing high quality health care through exceeding expectations and creating an exceptional experience for the patient and their family that results in industry leading levels of patient satisfaction. To monitor achievement of this goal, Tanner measures patient satisfaction by contracting with an independent market research company to survey a random number of our patients.

We take this process seriously and use the information to make improvements at our hospitals ensuring that our patients get the best possible care. To the left are the results of the surveys.

88.28

Environment:

It is very important to Tanner Health System that patients and their families feel safe and comfortable while they are in our care.

Patients rated how safe they felt at our facilities, if their room was quiet and restful and if their sleeping hours were disturbed only when necessary.

Patients rated the cleanliness of the rooms and emergency area including entrances and hallways.  They also rated the staff who cleaned their room with regard to politeness and professionalism and on our hospitals’ medical equipment and facilities.
 

Admission/Entering:

Patients rated how easy and efficient the admission/registration process was, and if it was completed in a timely manner.  Patients were also asked if the quality of their care was influenced by their insurance or ability to pay.
 

91.11

After Surgery:

Patients rated how comfortable they were when they woke from surgery, and how well informed they were to what to expect relating to their recovery at home.
 

94.66

Clinical Staff Care:

Patients rated the following items with regard to their care from our clinical staff.

Clinical staff helped me to understand my health condition; They showed concern and sensitivity to my needs; and I did not have to wait too long to be seen by the clinical staff.
 

89.91

General Care:

Patients rated general care on the items below:

I consistently received respect and compassion while at Tanner Health System; I was given the chance to provide input to decisions about my healthcare; I was kept comfortable most of the time; my health-related questions were answered in a way I could understand; My needs were handled promptly and efficiently by hospital staff; My privacy was respected in Emergency; There was good teamwork among the surgeons, nurses, technicians and other staff who cared for me.
 

86.59

Maternal Care:

Patients who delivered their babies at Tanner rated us on these items:

I learned how to feed my baby properly; I was able to have my baby with me often enough; Staff kept me informed about my labor.
 

91.25